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Grant Thornton UK LLP
BrightCare & Product Insurance

BrightCare & Product Insurance

Servicing, Warranties, Repairs & Insurance claims ceased on 12^th November 2022.

What is BrightCare

BrightCare was an optional service package.

BrightCare covered:

Repairs for Product fault post warranty expiration

Replacement and/or Settlement

Final Repair Claim Date

You have until 12th November 2022 to submit any repair claims provided the claim event occurred prior to the date cover ceased on 13th October 2022. It is important that you submit any claims within this period as claims will not be accepted after this date.

Product Insurance Statutory Disclosure

The insurance was provided by Caversham Insurance Limited. Caversham Insurance Limited is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Caversham Insurance Limited's firm reference number is 843992. We operate in the UK through our insurance intermediary, Caversham Finance Limited (in Administration) (trading as BrightHouse). Registered Address: c/o Grant Thornton, 11th Floor Landmark, St Peter’s Square, 1 Oxford St. Manchester, M1 4PB.

You can check Caversham Insurance Limited and Caversham Finance Limited's registration on the FCA’s Financial Services Register by visiting https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

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Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Finance Limited on 30 March 2020 (‘the Joint Administrators’) (‘CFL’). CFL trades as BrightHouse in the UK and provided rent-to-own and cash lending services to the UK consumer market. Please note that Trevor O’Sullivan has since vacated his role as Joint Administrator following his retirement.

Chris Laverty, Andrew Charters and Sarah O’Toole of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Trading Limited on 30 March 2020 (‘the Joint Administrators’) (‘CTL’). CTL operates a logistics and engineering business supporting servicing, warranty and insurance claims of BrightHouse rent-to-own customers in the UK.

Since the appointment, the Joint Administrators have continued to trade the businesses. Please click on the relevant options opposite to understand the current position regarding your loan and any associated insurance or warranty product (which has now ceased). Customers with PIC Insurance complaints should continue to approach the company as normal by calling the customer relations team on 0800 526 069 or visiting our website at www.brighthouse.co.uk/complaints-procedure

The insurance wasis provided by Caversham Insurance Limited. Caversham Insurance Limited is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Caversham Insurance Limited's firm reference number is 843992. We operate in the UK through our insurance intermediary, Caversham Finance Limited (in Administration) (trading as BrightHouse). Registered Address: c/o Grant Thornton, 11th Floor Landmark, St Peter’s Square, 1 Oxford St. Manchester, M1 4PB.

You can check Caversham Insurance Limited and Caversham Finance Limited's registration on the FCA’s Financial Services Register by visiting https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.