What documents
to upload

How to upload
documents

Rejected uploads
reasons

Document upload
FAQs

 

Tips on what to upload


  1. Browse the document instructions below. You only need to read the ones that are relevant to you.

  2. Gather all documents before you continue (letters, pdf or screenshots of online documents).

  3. Make sure photos of documents are clear, not blurred and not blocked by fingers.

  4. See other tips, such as rejection reasons, to help guide you on how to document upload successfully.


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Documents for income

Remember we need a document for proof for each type of income or benefit you stated in your application.

Benefits


What do we need to see:

  • Your Name
  • Total amount paid
  • When the payments are made
  • Document must be dated within 12 months
  • As what we need to see could be on different pages this may require multiple screenshots/photos to be uploaded.

working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • 2 consecutive statements dated within the last 3 months
  • Your Name
  • Address
  • Total amount
  • Date range
  • Total adjustments (including any housing elements)
  • As we need to see all the above, this will require multiple screenshots/photos to be uploaded.
universal credit letter

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • Your Name
  • Total amount paid
  • When the payments are made
  • Document must be your most recent copy
  • As what we need to see could be on different pages this may require multiple screenshots/photos to be uploaded.
child benefits letter

If you have all of your documents and you are ready to upload, click here to login to continue.



This includes Child Maintenance, Employment Support Allowance, Income Support, Personal Independence Payment, Disability Living Allowance, Job Seekers Allowance, Carers Allowance.

What we need to see:

  • Your Name
  • Total amount paid
  • When the payments are made
  • Document must be dated within 12 months
  • As what we need to see could be on different pages this may require multiple screenshots/photos to be uploaded.
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.




Employment


What we need to see:

  • 2 most recent consecutive wageslips, i.e. Jan & Feb or Week 1 & 2, dated within the last 3 months.
  • Your Name
  • Date
  • Gross Pay, Net Pay
  • Adjustments
  • All other information.
working tax or child tax credit document

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What we need to see:

  • Most recent Sa302 document
  • Tax Year Overview must be included
  • Your Name
  • Total amount paid
  • Adjustments
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • Your Name
  • Documents date
  • Total receive
  • When the payments are made
  • As what we need to see could be on different pages this may require multiple screenshots/photos to be uploaded.
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.




Documents for Address


Gas, Electricity, Water, Phone, Mobile, Cable or Satellite TV, TV Licence and Home Insurance bills are accepted.

What we need to see:

  • Your Name
  • Documents date which must be dated within the last 3 months.
  • Your address
  • Full page shown including documents content.
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



Provisional driving licences are accepted.


What we need to see:

  • Your Name
  • Your Photo
  • Your Address
  • Must be valid (in date)
working tax or child tax credit document

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What we need to see:

  • Your Name
  • Your address
  • Date must be within 12 months
  • Full page shown including documents content.
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • Your Name
  • Your address
  • Agreement dates
  • Landlord & Customer signatures (may be on a separate page and require multiple uploads)
  • Date must be within 12 months
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.




Documents for ID


What we need to see:

  • Your Name
  • Your Photo
  • Date must valid (in date)
  • The full page.
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



Provisional or Full driving licence are accepted.

What we need to see:

  • Your Name
  • Your Photo
  • Date must valid (in date)
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • Your Name
  • Your Photo
  • Date must valid (in date)
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.




Documents for Residency


What we need to see:

  • Your Name
  • Your Photo
  • Date must valid (in date)
  • Must be uploaded with valid UK Visa
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.



What we need to see:

  • Your Name
  • Date must valid (in date)
working tax or child tax credit document

If you have all of your documents and you are ready to upload, click here to login to continue.




Once you have all of your documents in order, log in to proceed to the online portal or book your appointment in-store.


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