Not so secret Santa Christmas gift draw

Over 1000 gifts to be won!
Gifts worth a total of £100,000
Collect a Christmas bingo token for every weekly payment made
Collect 3, 6 or 9 tokens to enter

Every week between now and Dec 13th you can earn a Christmas bingo token towards winning the must have Christmas gifts of the year by simply making a payment on your account each week.

Remember, Santa will only be able to update you on your not so secret Santa entry if you have opted into email marketing preferences. To ensure you receive your bingo card and tokens call 0800 526 069 to update your marketing preferences.

Following UK Government advice, all our BrightHouse stores remain closed and this has impacted some of our services temporarily. In the meantime, we want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported.

Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.

Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at www.brighthouse.co.uk/customer-care/coronavirus-information.

Annual Statements FAQs


We are legally obliged to send an annual statement of account for each credit agreement you have with us. The statement is not a demand for payment but information about your agreement transactions which includes payments made.




No, this is just for your information. Its information about the payments you have made on your credit agreement. If you see anything that doesn’t look right, please contact us.




Each agreement number will be on the front of each statement and it includes a description of the main product on that credit agreement.




The amount you pay may differ because:

  • If you have more than one agreement, you will receive a separate statement for each credit agreement.
  • Other payments –the annual statement is in a legally required format which does not include payments which are not part of the credit agreement.
    Therefore payments for other products such as optional insurances are NOT included on the statement. E.g. Product Insurance Cover or BrightCare.

  • For your information your total regular payment amount is shown under Additional Information on the statement. Any delivery or late payment charges will be shown separately on your statement.



If you have any questions, please contact us by lodging an online form found at https://www.brighthouse.co.uk/contact-us or call our Customer Relations team on 0800 526 069.