Annual Statements FAQs
We are legally obliged to send an annual statement of account for each credit agreement you have with us. The statement is not a demand for payment but information about your agreement transactions which includes payments made.
No, this is just for your information. Its information about the payments you have made on your credit agreement. If you see anything that doesn’t look right, please contact us.
Each agreement number will be on the front of each statement and it includes a description of the main product on that credit agreement.
The amount you pay may differ because:
- If you have more than one agreement, you will receive a separate statement for each credit agreement.
Other payments –the annual statement is in a legally required format which does not include payments which are not part of the credit agreement.
Therefore payments for other products such as optional insurances are NOT included on the statement. E.g. Product Insurance Cover or BrightCare.
For your information your total regular payment amount is shown under Additional Information on the statement. Any delivery or late payment charges will be shown separately on your statement.