Following UK Government advice, all our BrightHouse stores remain closed and this has impacted some of our services temporarily. In the meantime, we want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported.

Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.

Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at

Annual Statements FAQs

We are legally obliged to send an annual statement of account for each credit agreement you have with us. The statement is not a demand for payment but information about your agreement transactions which includes payments made.

No, this is just for your information. Its information about the payments you have made on your credit agreement. If you see anything that doesn’t look right, please contact us.

Each agreement number will be on the front of each statement and it includes a description of the main product on that credit agreement.

The amount you pay may differ because:

  • If you have more than one agreement, you will receive a separate statement for each credit agreement.
  • Other payments –the annual statement is in a legally required format which does not include payments which are not part of the credit agreement.
    Therefore payments for other products such as optional insurances are NOT included on the statement. E.g. Product Insurance Cover or BrightCare.

  • For your information your total regular payment amount is shown under Additional Information on the statement. Any delivery or late payment charges will be shown separately on your statement.

If you have any questions, please contact us by lodging an online form found at or call our Customer Relations team on 0800 526 069.