We accept a wider range of documents in your local store. If you do not have any of the listed documents required for our online process please find an alternative list below which you can bring to store. 

To book an appointment in store please click on the link here which will prompt you to login to the BrightHouse website after which you will be directed to a screen enabling you to book an appointment with your local store. Your store will call you prior to your appointment to discuss the suitable documents.

Alternative Proof Of Identity

We accept two separate items from the list below in store.

Armed Forces ID card
Blue disabled badge
Wage slip – no more than three months old
Entitlement to child benefit, working or child tax credit, disability benefit, income support, incapacity benefit or universal credit**
Entitlement to tax credit**
Entitlement to a pension from the DWP or other benefits agency**
Entitlement to a student loan or grant**
Entitlement to a government or local authority grant**
HMRC coding, assessments or statement**
 
Alternative Proof Of Address

We accept one item from the list below.

Mortgage or rent confirmation in the form of a rent book or card that’s no more than six months old, or a mortgage statement no more than 12 months old
Entitlement to child benefit, working or child tax credit, disability benefit, income support or incapacity benefit.**
Entitlement to tax credit**
Entitlement to a pension from the DWP or other benefits agency**
Entitlement to a student loan or grant**
Entitlement to a government or local authority grant**
HMRC coding, assessments or statement**
Full statement – no more than three months old or six if from the Post Office – from your bank, building society, credit union, credit card or store card

Alternative Proof Of Income

We accept one item from the list below.

Entitlement to tax credit**
Entitlement to a pension from the DWP or other benefits agency**
Annual tax return, for the current year or most recent
SA302 self assessment tax calculation forms
Entitlement to a pension from the DWP or other benefits agency
Entitlement to a student loan or grant
Full statement – no more than three months old – from your bank or building society, showing salary or benefits being paid into your account

** Must be the most recently issued and less than 12 months old