BrightHouse - now on Facebook!

Posted 31/01/2013 by BrightHouse Team

BrightHouse FacebookWe’ve got so many exciting plans for 2013 here at BrightHouse that we wanted to make it easier than ever to share them with you. So, if you want to stay up to date with all our latest news and promotions, why not head over to our brand new Facebook page to get regular updates direct to your timeline?

From product launches and new store openings to competitions and exclusive apps, give us a ‘like’ to be among the first to hear about all the latest goings on at BrightHouse.

But there’s more to it than that - we’ll also be using the Facebook page to better connect with all of our customers – and that means you! If you have anything you’d like to share with us – from a question about one of our stores or products to a suggestion for how we can improve our service – feel free to use the Facebook page to get in touch.

We’re also looking forward to generating some interesting discussions among our customers. What TV shows are you loving at the moment? Making any special plans for Valentine’s Day? Just moved into a new house and looking for furnishing tips? We love to hear from all of our customers so take a look now and join the conversation!


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  • BrightHouse Web Relations said:


    Hi Karen, Thank you for your post. I am sorry to hear that you have lost your phone. Unfortunately under the Terms and Conditions of your Hire Purchase agreement, you are not covered for lost items and so would be expected to maintain your weekly payments until the remaining balance has been paid off. If you have not already spoken to your local store, then I recommend having a conversation with the Store Manager to discuss the matter further. You can find contact details for your store be following the below link: Many Thanks, Steve Web Relations Team BrightHouse

  • Karen said:


    I have been with bright house for years and have always paid on time! I have brought a mobile phone of them but have lost it and haven't paid for a couple of weeks as I haven't got the goods now! What do I do as I'm not paying for something I have no longer got

  • BrightHouse Web Relations said:


    Hi Jenny, Thank you for getting in touch. I am sorry your machine is not working. If you would like to return the goods, this can be arranged with the store. If you are stopping the payments and do not want to give the product back, we would not be able to enter the property without your permission as you have paid more than a third of the agreement. I would advise that stopping all payments would effect your credit rating and the debt would be passed on to a third party. It would be best to contact your store if there are any problems. Alternatively the customer relations team will be happy to help and can be contacted on 0800 526069. Many thanks Allen

  • jenny said:


    Iv got a breaken drying that I'm still paying for but havnt got insurance only got 6mths left on it if I stop paying for it can u take it bk???

  • susan crossley said:


    Thank you to the lady i spoke to on the customer services number you gave me to ring i cant remember her name but, she was so understanding and really listened to how i felt about my tv coming back from repair worse than when it went in to the repair shop. Thank you also to Ryan in the Rochdale store for sorting out the tv problem also the other member's of staff that was involved. Once again a big thank you to everyone that helped. :) :)

  • K.prince said:


    Great shop we have in my town,staff are helpful,but just ordered two new items,always got discount,but was told things have changed,u have to get a voucher,or txt message disappointed I have not had either,been with the store from day one,when it was crazy George.....

  • BrightHouse Team said:


    Hi Susan Very sorry to hear that you're still having problems. Our customer service team has been trying to contact you but we don't seem to be having much luck. If you could call our customer service line directly on 0800 526 069 and ask to speak to Aven Rodriguez, we'll do everything we can to resolve this issue. Alternatively, the store number for Rochdale is 01706 719 190. Best regards The BrightHouse Blog Team

  • susan crossley said:


    Thank- you for your reply. Well its now 27/04/2013 if customer services have been in touch, well they have'nt left any message's on my mobile or house phone. Ive got an answer machine on my house phone and voice mail on my mobile, if i cant get to the phone. I rang the rochdale store last saturday 20th to make payment on my washer+dryer also insurance on tv who ever took my payment said they would chase up about my tv on monday 22nd still got no tv back. This is getting to be a joke now its so not funny,im getting so fed up now. A friend has advised me to go to the paper's or see a solicitor. I know my tv is payed for but im still paying insurance on it and nothing is being done to repair it. Dont see why a tv engineer could'nt have been sent out to fix it in my house instead of taking it away. At least before they took it,it had a picture and power, just no sound. For it to come back worse with no power well its just not good service. When they took it back again on the 16th they dropped it when they got it into there van. I should have been going on holiday today for my birthday tomorrow but ive cancelled because of all this its just so stressfull.

  • BrightHouse Team said:


    Hi Susan So sorry to hear you've been having problems. We've passed your comments on to our customer services department, a member of the team should be in touch very soon. Best regards The BrightHouse Blog Team

  • susan crossley said:


    Well the nice 2 young ladies from brighthouse rochdale brought our tv back today,my disabled sister was so excited yeah. Didnt last long took it out of its box pluged it in and guess what not working dead has a dough dough nothing no power at all. Its come back worse than when it was sent back for repair on the 25th of feb,at least it had a picture just no sound. "NOW NOTHING"

  • susan crossley said:


    Oh well where do i start. I pay insurance on my tv it broke down,so they took it back on the 25th feb to get fixed i got told it would take 6wks so booked train tickets to take my disabled sister on holiday on the 5th march in the mean time got a phone call on the 28th of feb to say tv had been fixed, that they would bring it back on the 5th march i explained i was going away that day has i have to book a ramp for my sister to go on the train. Anyway they said they would send it back to the Rochdale store until i got back from holiday,we came back from holiday on the 4th april. I thought they was bringing tv back on 8th april no luck, went down to the store to arrange delivery got told they would come on the 11th april between 11am to 3pm again no delivery. Rang on saturday the 13th of april to make a payment got told they came on the 11th april no one in,i was in all day, im in every day has im carer to my sister unless i can get someone to keep an eye on her. So only go out at wk-ends and plus my dog barks if anyone knocks on my door. The man that took my payment on saturday said he would bring it back his self today the 15th april at 1pm again at 6.40pm still no tv. I cant really bring a 42"tv back on the bus. Come on Brighthouse this is a joke now. If i missed paying you would be ringing to see why ive not payed. Please get the Rochdale store to get there act together are your going to loose a customer that's been with you since it was "crazy georges". S Crossley from Rochdale.




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