What are late payment charges?
If we are unable to contact you or you are unable to resolve your account after an agreed time we may charge a late payment fee.
If we do not receive the outstanding payment in full before or on your payment date, there will be a late payment fee of £12.
There will only ever be one late payment charge applied to each period when payments are missed, late or not paid in full under this agreement.
So, in the unlikely event you miss payments at the same time on two or more agreements you have with us, we will apply only one late payment charge of £12 for that week to the agreement which started earliest in respect of which payment has been missed.
The maximum amount of late payment charges payable for all your agreements will be capped at £24 in any consecutive 5-week period and at £48 in any consecutive 13-week period.