your account made easy

As you may know, we have taken the decision to close all BrightHouse stores in response to the latest Government guidance on managing the coronavirus outbreak. During these unprecedented times with so many of us at home, we thought you may like know the many ways you can manage your account online from the comfort of your sofa.


manage your account

Supporting our customers

We want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported. Products will remain available for your use, our Customer Account Advisors will not make any home visits, and in the event that you are unable to make a payment there will be no additional interest charged or late fees applied.

If you have a question about your account, please visit www.brighthouse.co.uk/contact-us and complete the online form and we’ll be in-touch as soon as we can. Please bear with us whilst we build capacity in our business to be able to serve you remotely. We are experiencing extremely high call volumes so please do not call unless your enquiry is urgent. This will enable us to deal with calls from our most vulnerable customers who really need our help. We thank you for your patience.


repair

Product Care and Repair

The quickest way to submit a claim is through our online service, please complete the online claim form and we will contact you to discuss next steps and explore possible solutions.

Where possible we will try to resolve technical matters via a call. If your claim is not technical but rather a repair, we will provide you with options that are available to you. Please note that not all items can be repaired during this time as we have limited parts and staff available.