Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Finance Limited on 30 March 2020 (‘the Joint Administrators’) (‘CFL’). CFL trades as BrightHouse in the UK and provided rent-to-own and cash lending services to the UK consumer market.

Chris Laverty, Andrew Charters and Sarah O’Toole of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Trading Limited on 30 March 2020 (‘the Joint Administrators’) (‘CTL’). CTL operates a logistics and engineering business supporting servicing, warranty and insurance claims of BrightHouse rent-to-own customers in the UK.


CTL’s policy in respect to engaging with customers has changed in response to COVID-19 and further details can be found at www.brighthouse.co.uk/customer-care/coronavirus-information

Where possible and subject to Government restrictions, Caversham Trading Limited is continuing to support customer servicing, warranties and insurance claims during the administration for those customers who have claims for essential home item repairs and will continue deliveries of smaller items to customers’ doorsteps, to ensure where possible, customers products remain in working order. If something goes wrong, please submit a claim is through our online service, please complete the online claim form found at www.brighthouse.co.uk/make-a-claim or call on 0800 526 069. Please note that other product calls and claims will be logged for action when possible and subject to the Administrator’s assessment at a future date. All retail stores have been closed in accordance with Government restrictions.

If you hold an existing policy and wish to submit a claim under CFL’s Product Insurance Cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident, please complete the online claim form found at www.brighthouse.co.uk/make-a-claim or call on 0800 526 069. A copy of the current conditions is found on the website www.brighthouse.co.uk/customer-care/product-insurance

The Customer relations team can help you with any questions and will ask you some questions to start the appropriate service request.

Alternatively, the Customer relations team is available on 0800 526 069 to discuss this further.