How to upload your documents

1). Collect your documents

  • Documents may be letters, PDF's or Screenshots from online portals
  • Gather documents for proof of all incomes stated in your application.
  • You will only need 1 proof for ID and 1 for Address (unless from outside EU)
  • Documents must be addressed to you
  • Income documents must be dated within 12 months, except child benefit which must be the most recent.
  • Household bills, to prove address, must be dated within the last 3 months.
  • Universal credit and wage slips require two statements dated within 3 months. Wage slips must also be consecutive, such as Jan & Feb or Week 1 & 2.

2). Take your photos, scans or screenshots

good document
bad document


3). Upload to the portal

  • Log in to the portal
  • Select which document to upload
  • Upload document from file browser or take a photo
  • Upload 1 document for ID, 1 document for address and a document for each type of income you have entered into your application.

4). Check decision email

  • Your documents will be reviewed and an email/text will be sent to you with your decision.
  • If some of your documents have been rejected, you will be asked to upload again.
    Click here for rejection reasons.
  • If you have been approved, you can purchase online or in-store.
  • If you have been declined, there are a number of reasons for this.
    Click here to see declined reasons.

Ready to upload?

I'm ready to provide my documents
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