The BrightHouse team’s dedicated to delivering great service – whether you’re browsing online or visiting us in-store. You’ll find answers to customers’ frequently asked questions here. If you don’t find the answer you need, just pop in and ask the helpful team at your local BrightHouse store.
BrightCare’s our optional service package that provides peace of mind. You won’t pay a penny if your product breaks down. It includes quick and unlimited repairs with no parts, labour or call-out costs. We’ll even replace a faulty product with a brand new one if our engineers can’t fix it, or like-for-like replacements on refreshed products
Fast Track’s our new, quick and simple application process. It’s available when we’re able to electronically verify your income using data from a credit bureau.
If you're unhappy with the service you've received, our complaints process is here to support you.
Get in touch with any questions or queries you may have about BrightHouse –whether you’re a customer or interested in becoming one.
Here’s where you’ll find details about your annual statement – what’s included and what it means.
Here’s where you can claim any product offer that came with your purchase.