• Help & FAQs
  • Annual Statements FAQs
  • Store finder
  • Contact Us
  • Login
  • Home
  • Joint Administration Appointment
  • COVID-19 Customer Information
  • Make a Warranty & Insurance Claim
  • Payment Login
  • Help & FAQs)
  • Annual Statements FAQs)
  • Store finder)
  • Contact Us)
Menu
BrightHouse
Search
Login
Search
  • Home
  • Existing Customers

Existing Customers

Existing Customers
  • Agreements Prior to 27 February 2017

Existing Customers

Existing customers

 

The BrightHouse team’s dedicated to delivering great service – whether you’re browsing online or visiting us in-store. You’ll find answers to customers’ frequently asked questions here. If you don’t find the answer you need, just pop in and ask the helpful team at your local BrightHouse store.

 

BrightCare

BrightCare’s our optional service package that provides peace of mind. You won’t pay a penny if your product breaks down. It includes quick and unlimited repairs with no parts, labour or call-out costs. We’ll even replace a faulty product with a brand new one if our engineers can’t fix it, or like-for-like replacements on refreshed products

Find out more

 

Fast Track

Fast Track’s our new, quick and simple application process. It’s available when we’re able to electronically verify your income using data from a credit bureau.

Find out more

 

Product recalls

Find out more

 

Complaints procedure

If you're unhappy with the service you've received, our complaints process is here to support you.

Find out more

 

Customer relations

Get in touch with any questions or queries you may have about BrightHouse –whether you’re a customer or interested in becoming one.

Find out more

 

Statement FAQs

Here’s where you’ll find details about your annual statement – what’s included and what it means.

Find out more

 

Debt advice

Find out more

 

Redeem offers

Here’s where you can claim any product offer that came with your purchase.

Find out more

Help & FAQs

  • Delivery
  • Returns & Cancellations
  • Warranty & Insurance
  • Warranty Claim Form
  • Repairs
  • Covid 19 customer information
  • Authorisation Form - Account Holder
  • Authorisation Form - Third Party

Money Management

  • Ways to pay
  • 60 Second debt test
  • Independent debt advice
  • Easy guide to credit
  • Late Payments

More from us

  • Announcements

© 2021 Copyright BrightHouse. All rights reserved

  • Privacy
  • Terms and conditions
  • Cookies notice
  • Sitemap
  • Complaints procedure

Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Finance Limited on 30 March 2020. Caversham Finance Limited (in Administration) (‘CFL’) operates a business trading as BrightHouse providing rent-to-own and cash lending services. Registered in England and Wales. Registered Number: 00785922. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. Authorised and regulated by the Financial Conduct Authority under registration number 695094. The affairs, business and property of CFL are being managed by Chris Laverty, Trevor O’Sullivan and Helen Dale, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CFL and without personal liability. Chris Laverty, Trevor O’Sullivan and Helen Dale are authorised by the IPA to act as insolvency practitioners.

Chris Laverty, Andrew Charters and Sarah O’Toole of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Trading Limited on 30 March 2020. Caversham Trading Limited (in Administration) (‘CTL’) operates a logistics and engineering business supporting servicing, warranty and insurance claims of BrightHouse rent-to-own customers in the UK. Registered in England and Wales. Registered Number: 05396147. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. The affairs, business and property of CTL are being managed by Chris Laverty, Andrew Charters and Sarah O’Toole, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CTL and without personal liability. Chris Laverty, Andrew Charters and Sarah O’Toole are authorised by the IPA to act as insolvency practitioners.

The insurance is provided by Caversham Insurance Limited. Caversham Insurance Limited is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Caversham Insurance Limited's firm reference number is 843992. We operate in the UK through our insurance intermediary, Caversham Finance Limited (in Administration) (trading as BrightHouse). Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB.

You can check Caversham Insurance Limited and Caversham Finance Limited's registration on the FCA’s Financial Services Register by visiting https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

Timeout

You have been logged out due to inactivity.

Please login again, or return to the home page.

Thanks