Delivery

Priority Delivery


If you have bought a Gaming console, Gaming accessory, Mobile phone or a Laptop online then you will be eligible for Priority delivery.

On completion of your online order you will receive a call from your local store to arrange your priority delivery where you can choose an earlier delivery date than the one you selected after payment. This could be as soon as the next working day from the store call if you are an existing BrightHouse customer or 3 days if you are a New BrightHouse customer.

Your delivery will be made via DPD priority service direct to your home address (or selected store if you are an existing BrightHouse customer).

DPD will notify you of your delivery and issue a tracking code via email and SMS so you can see where your new product is on its journey to its new home.

On delivery of your new product you will need to sign for it and you must be over 16 years old or over. In the unlikely event you are out when the delivery is made DPD will not leave your product with anyone else or in a safe place. They will try and re-deliver the next day and again the day after if required. After this the product will be returned to our distribution centre and you will need to contact your local store to re-arrange delivery.

Standard Delivery 

On all product categories other than Gaming console, Gaming accessory, Mobile phone or a Laptop you will receive our standard delivery service.

On completion of your online order you will receive a call from your local store to arrange your delivery where we will confirm your delivery date. This could be slightly different than your selected delivery date if we are in your area sooner.

Your delivery will be made direct to your home address (or selected store if you are an existing BrightHouse customer).

On delivery of your new product you will need to sign for it and you must be over 16 years old or over. In the unlikely event you are out when the delivery is made we will deliver your product to your local store and they will call you to rearrange a suitable day to re-deliver.