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Zinc Credit Management are a company employed by BrightHouse to help customers get back on track with their payment plans.


BrightHouse have attempted to contact you multiple times to discuss and identify a method of support that suits your financial needs in order to resolve your account arrears. After multiple failed attempts over a period of at least 3 months, your account will now be passed to Zinc Credit Management to assist you with a repayment plan.




Zinc Credit Management are a company employed by BrightHouse to help customers get back on track with their payment plans. Zinc have many tools to support and help people and will work with you to find the best solution based on your current financial situation.




You will not be asked to make any payments that are not affordable. Zinc can however help you review your circumstances and have helped many people find ways to be able to manage their financial situation.

Zinc will help you setup an affordable repayment plan, you can complete an income and expenditure review with one of their agents or online at www.wewanttosayyes.co.uk/calculator.php and then make an offer of repayment that you can keep to each week, fortnight or month.




There are a number of ways to communicate with Zinc, simply pick your preferred method and contact them quoting your account / reference number:

Call: 0141 328 6762
Emails support@thezincgroup.com
Use their self-service portal: www.wewanttosayyes.co.uk
Via webchat at www.wewanttosayyes.co.uk
Via SMS at 07860 026 741




You can pay by card by calling 01789 507 105 on Zinc’s 24 hour payment line.

Online at www.wewanttosayyes.co.uk/pay_online.php

Via bank transfer quoting your account refence number using the below details –
Sort Code: 402706
Account No: 13665208
Bank: HSBC


Call 0141 328 6762 to setup a Direct Debit, a continuous card payment or to discuss other options.




Zinc Credit Management are now managing your account so please contact them directly to discuss your account on 0141 328 6762




If a product becomes unaffordable you are permitted to return the goods once you have paid at least half the total amount payable under the Agreement, and if the Goods are undamaged and in good working order. Call 0141 328 6762 and one of our colleagues will be willing to support you.




There are a number of ways to log a complaint with Zinc, Please visit www.wewanttosayyes.co.uk/contact_us.php




There are a number of ways to log a complaint with BrightHouse. You can complete the BrightHouse Contact Us from 24 hours a day, here: www.brighthouse.co.uk/contact-us
Or
Phone our customer relations number on: 0800 526 069
Phone lines open Monday – Saturday 9:00am – 5:30pm




It is important that you keep your contact details up to date. If you have moved address, updated your email address or changed contact number, please call 0141 328 6762 to update your details.