Following UK Government advice, all our BrightHouse stores remain closed and this has impacted some of our services temporarily. In the meantime, we want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported.

Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.

Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at www.brighthouse.co.uk/customer-care/coronavirus-information.

Returns and Cancellations

Returns & Cancellations - FAQs

No-quibble Returns

We know circumstances can change and that you may decide you no longer want your product. That's why, we'll accept a return at any time during your agreement with no further payments to be made, subject to your product payments being up to date and the condition of your product as per your agreement.


Yes, you can return your product as long as the payments are up-to-date and the product is in good working order.




There is no fee for returning your product.




Refunds are not provided after 14 days if you have received delivery of the product, but you are still eligible to return the product with no further payment subject to your product payments being up to date and the condition of your product as per your agreement.




Contact your local store to talk to one of our team who will help you. You can find your local store number here
Call our customer relations team on 0800 526 069 Or complete the 'contact us' form here




We will carry out any product delivery or collection to the door step, hall or lobby and install and collect cookers, washing machines and beds.

You will be contacted to discuss your delivery or collection and if you are able to accept, you will then receive a follow up call to book a day and time slot.

Deliveries of all small products will continue via DPD.

If you do not feel comfortable with one of our engineers visiting the home, please let the Customer Relations Team know and we will cancel the visit immediately.




Customers must ensure the route is clear in their home leading to where the product is to be installed. Check dimensions of where products will be installed to ensure they will fit, including any doors that the product must fit through. Prior to electric cookers installations, customers must ensure they have the correct cooker switches and outlets. Washing machines must have the correct sockets, connections and valves. See below for further information.


Washing Machine Installation Check

Before we can deliver awashing machine we need to confirm that your property contains the following:

Washing machine install check
  1. An electrical 13 amp wall socket that is within 2 meter of the installation site
  2. Cold water supply & valve/tap attachment for the connection of feed hoses
  3. An adequate waste system OR a connection to the pipe-work under the sink?

Electric Cooker Installation Check

Before we can deliver a cooker we need to confirm that your property contains the following:

Cooker install check
  1. A 45 Amp double pole switch
  2. Cooker switches and outlets must be supplied from a dedicated fuse or circuit breaker rated as follows:
    32 Amp - 50cm, 55cm and 60cm free standing cookers
    32 Amp - 90cm cookers with single oven
    40 Amp - 90cm cookers with double oven
    40 Amp - 100cm cookers with 2 ovens and a grill
  3. The Interconnecting cable must be buried in the wall or surface mounted in conduit

Sofa Installation Check

Are you sure the dimensions will fit?

Sofa install check



You will be contacted to discuss your delivery or collection and if you are able to accept, you will then receive a follow up call to book a day and time slot.

Deliveries of all small products will continue via DPD.

If you do not feel comfortable with one of our engineers visiting your home, please let the Customer relations team know and we will cancel the visit immediately.

Due to Covid-19 we will currently carry out any product delivery or collection to the door step, hall or lobby. We will only install and collect cookers, washing machines and beds.