Insurance against loss, accidental damage, fire and theft
It is a condition of the hire purchase agreement that your product(s) must be insured against loss caused by accidental damage, fire and theft.
You are free to choose where to purchase your insurance which may include:
- Home contents insurance
- Gadget insurance
You will be required to provide an up to date policy schedule before you take delivery of the goods. Alternatively, Product Insurance Cover is available.
What is Product Insurance Cover?
Product Insurance Cover provides cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product.
It does not cover loss or damage to anything other than hire purchase goods provided by BrightHouse.
For more information about what is covered and excluded and how to make a claim you can read or print the Insurance Product Information Document (IPID) and the terms and conditions of your cover below.
Policy Conditions Summary
Terms & Conditions
In addition, please find specimen documentation that you signed as part of your hire purchase agreement. You would have received copies of this at the time, but we know that you may have them filed away somewhere that is not always convenient to access, so you can now read or print these from here too.
Demand and Needs statement
How to make a claim
Please contact your local store who will be able to process your claim.
If the claim is as a result of loss due to fire or theft, please ensure you have a fire report or crime reference number as applicable. We will not be able to process your claim without these.
If you would like a paper copy of your policy documentation, please contact your local store or Customer Relations on 0800 526 069.