Following UK Government advice, all our BrightHouse stores remain closed and this has impacted some of our services temporarily. In the meantime, we want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported.

Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.

Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at

Warranty and Insurance

Product Insurance

Insurance against loss, accidental damage, fire and theft

It is a condition of the hire purchase agreement that your product(s) must be insured against loss caused by accidental damage, fire and theft. 

You are free to choose where to purchase your insurance which may include:

  • Home contents insurance
  • Gadget insurance

You will be required to provide an up to date policy schedule before you take delivery of the goods. Alternatively, Product Insurance Cover is available.

What is Product Insurance Cover?

Product Insurance Cover provides cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product.

It does not cover loss or damage to anything other than hire purchase goods provided by BrightHouse.

Policy Conditions Summary

How to make a claim

Please contact your local store who will be able to process your claim.

If the claim is as a result of loss due to fire or theft, please ensure you have a fire report or crime reference number as applicable. We will not be able to process your claim without these.

If you would like a paper copy of your policy documentation, please contact your local store or Customer Relations on 0800 526 069.