Following UK Government advice, all our BrightHouse stores remain closed and this has impacted some of our services temporarily. In the meantime, we want to re-assure you that at this difficult time we are doing everything we can to ensure that you are supported.

Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.

Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at www.brighthouse.co.uk/customer-care/coronavirus-information.

Repairs

Delivery - FAQs


We now only collect and deliver products for repair, returns and cancellations.


You will be contacted to discuss your delivery or collection and if you are able to accept you will then receive a follow up call to book a day.

Technology products (gaming, mobile, laptops) will be delivered via DPD post any product repair.
White goods, TV’s and Bedding will be delivered and installed in your home.
Furniture and dining will be delivered to your door step.

If you do not feel comfortable with one of our engineers visiting your home please let the Customer relations team know and we will cancel the visit / delivery immediately.

All deliveries are subject to local lockdown restrictions in your area and in the event your home is at risk due to persons shielding or with anyone experiencing Covid-19 symptoms we will not be able to undertake your delivery until your home is risk free.




Customers must ensure the route is clear in their home leading to where the product is to be installed. Check dimensions of where products will be installed to ensure they will fit, including any doors that the product must fit through. Prior to electric cookers installations, customers must ensure they have the correct cooker switches and outlets. Washing machines must have the correct sockets, connections and valves. See below for further information.


Washing Machine Installation Check

Before we can deliver awashing machine we need to confirm that your property contains the following:

Washing machine install check
  1. An electrical 13 amp wall socket that is within 2 meter of the installation site
  2. Cold water supply & valve/tap attachment for the connection of feed hoses
  3. An adequate waste system OR a connection to the pipe-work under the sink?

Electric Cooker Installation Check

Before we can deliver a cooker we need to confirm that your property contains the following:

Cooker install check
  1. A 45 Amp double pole switch
  2. Cooker switches and outlets must be supplied from a dedicated fuse or circuit breaker rated as follows:
    32 Amp - 50cm, 55cm and 60cm free standing cookers
    32 Amp - 90cm cookers with single oven
    40 Amp - 90cm cookers with double oven
    40 Amp - 100cm cookers with 2 ovens and a grill
  3. The Interconnecting cable must be buried in the wall or surface mounted in conduit

Sofa Installation Check

Are you sure the dimensions will fit?

Sofa install check



Products must be delivered to your address as stated on your account and agreement.




Anyone over the age of 18 can accept delivery of the product at your home address.




Yes, between 8am – 5pm on your delivery date.



Delivery of refreshed products


Currently due to Covid-19 restrictions our drivers or third party courier will confirm you are happy with your delivery. You will not be asked to sign the personal digital assistant (PDA) only to confirm verbally to the driver that you are satisfied with the product. If your collection is a termination you will have been e-mailed our Voluntary Surrender paperwork to complete and return. This must be completed and returned by email before the collection can be completed.




If this is identified during the delivery, the Delivery crew will inform their office and arrangements will be made to resolve the issue. If damage is identified following delivery, please contact us either by completing the form at https://www.brighthouse.co.uk/contact-us or call us on 0800 526 069.