Here’s how it works
If something goes wrong with a large sized product, such as washing machine or sofa, just give us a call and one of our engineers will drop by and fix it at a time to suit you. If you’re having trouble with a smaller item – like a phone or laptop – just pop into your BrightHouse store.
We’ll book our engineers visit at a time to suit you, but if that’s later than our target fix date or you’re not in when we call, we can’t guarantee to meet our target.
Working days are Monday – Friday, when your BrightHouse store is open.
Repair: what’s not included?
There are a few things not covered by BrightCare’s repair and replacement protection, including:
- Money spent because you can’t use your product – like laundry charges
- Batteries, bulbs, batteries, vacuum bags and other consumables
- Accidental damage, fire or theft
- Scratches, dents and other cosmetic damage
- Protection against ‘mishap’
And if we can’t fix it?
If we can’t repair your product, we’ll replace it with a brand new one – or a refreshed one if your original item was refreshed.
If we can’t match your product, we’ll provide the closest we can from a similar range. For refreshed replacements, your product will be equivalent to or better than the original.
Replacement: what’s not included?
We can’t give you a replacement product if:
- You haven’t been using the product correctly
- There’s cosmetic damage, like scratches or dents, but it’s still usable
- There’s accidental or intentional damage to the product
It’s simple to cancel BrightCare
We’re confident you’ll enjoy the benefits of BrightCare. But you can cancel it at any time. We’ll refund your BrightCare payments if you cancel within 14 days of signing your contract.
Your statutory rights won’t be affected when you get BrightCare. You can still claim a refund, repair or replacement for up to six years if your goods weren’t of satisfactory quality or fit for purpose when they were sold to you.
But after the first six months, you’ll need to provide proof that the goods were of unsatisfactory quality when they were delivered.
Or choose independent cover
If you don’t want to use our own BrightHouse engineers, you can choose your own independent service package. Just go online to compare suppliers.