All BrightHouse stores remain closed. We want to re-assure you that we are doing everything we can to ensure that you are supported and our customer service teams remain available via phone or online query. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store number.
Servicing, warranties and insurance claims will continue to be provided by the logistics and engineering business operated by CTL until further notice. If you are a BrightHouse customer, you can speak to one of our colleagues by calling your local store.
Our policy in respect to engaging with BrightHouse customers has changed in response to COVID-19. Further details can be found at www.brighthouse.co.uk/customer-care/coronavirus-information.
for your peace of mind
What’s BrightCare?
BrightCare is an optional service package providing peace of mind. You won’t pay a penny if your product breaks down.
So relax. You’re covered for:
Unlimited Repairs
There’s no limit to the number of repairs you can request if a product develops a fault. You won’t pay extra for parts, labour or call-out charges.
FastFix
Due to the Coronavirus Covid-19 outbreak, our fast fix timelines have been temporarily suspended. Our engineers will endeavor to repair products as soon as possible.
Information on Fix-it services
For customers without an extended warranty agreement, we’re temporarily suspending Fix-it services until further notice.
No extra charge
If it turns out there’s no fault, don’t worry – you won’t be charged.
BrightCare plans
Information about what is included and excluded and how to make a claim you can read or print the updated BrightCare terms and conditions below. These are updated details of your BrightCare plan.
BrightCare terms and conditions April 2021
Here’s how it works
Our service has been impacted by the Coronavirus outbreak and we will endeavor to assist you as soon as possible within the UK Government Guidance.
If something goes wrong, please contact us using one of the following options:
- Complete a claim form by visiting us on www.brighthouse.co.uk/make-a-claim
- Phone your local store and select option 3. For store phone number details, please visit our store finder at www.brighthouse.co.uk/store-contacts
- Contact our Customer relations team on 0800 526 069
Repair: what’s not included?
There are a few things not covered by BrightCare’s repair and replacement protection, including:
- Money spent because you can’t use your product – like laundry charges
- Batteries, bulbs, batteries, vacuum bags and other consumables
- Accidental damage, fire or theft
- Scratches, dents and other cosmetic damage
- Protection against ‘mishap’
And if we can’t fix it?
If we can’t repair your product, we’ll replace it with a product closest to it or one from a similar range. For refreshed replacements, your product will be equivalent to or better than the original.
Replacement: what’s not included?
We can’t give you a replacement product if:
- You haven’t been using the product correctly
- There’s cosmetic damage, like scratches or dents, but it’s still usable
- There’s accidental or intentional damage to the product
It’s simple to cancel BrightCare
We’re confident you’ll enjoy the benefits of BrightCare. But you can cancel it at any time. We’ll refund your BrightCare payments if you cancel within 14 days of signing your contract.
Your statutory rights won’t be affected when you get BrightCare. You can still claim a refund, repair or replacement for up to six years if your goods weren’t of satisfactory quality or fit for purpose when they were sold to you.
But after the first six months, you’ll need to provide proof that the goods were of unsatisfactory quality when they were delivered.
Or choose independent cover
If you don’t want to make use of BrightCare, you can choose your own independent service package or extended warranty cover. Just go online to compare.