• Help & FAQs
  • Store finder
  • Contact Us
  • Login
  • Home
  • Joint Administration Appointment
  • COVID-19 Customer Information
  • Payment Login
  • Help & FAQs)
  • Store finder)
  • Contact Us)
Menu
BrightHouse
Search
Login
Search
  • Home
  • Financial Advice Hub

Customer Care

Everything you need to know

Payments

Everything you need to know

Joint
Administrators

Joint Administration appointment

Rent-to-own customers

Warranty & Insurance FAQs

See all
Virus

Coronavirus
Customer Update

Our Stores & Online

Orders, Delivery & Installation

Warranty, Repairs & Insurance Claims

See all
Payments

Payments

Ways to pay

Weekly & monthly payments

Understanding late payments

See all

My Account
FAQs

Forgotten password

Can't sign in

Change of email address

See all
Warranty - Insuranc

Warranty &
Insurance

BrightCare, extended warranty

Product Insurance & accidental damage

Warranty & Insurance FAQs

See all
Repairs

Repairs

Am I covered for repairs?

How do I book a repair?

Will the repair be carried out in my home?

See all
Delivery

Delivery

Delivery timeframe

Delivery to a different address

Delivery of refreshed products

See all
Returns/Cancellations

Returns &
Cancellations

Guide to returns and cancellations

Is there a fee for returning my product?

Will I get a refund if I return my product?

See all
debt advice

Free Debt
Advice

StepChange: 60 seconds debt test

Financial debt advice

PayPlan: Free debt help

See all

Can't find what you are looking for?

Email us

Call: 0800-526-069

Help & FAQs

  • Delivery
  • Returns & Cancellations
  • Warranty & Insurance
  • Warranty Claim Form
  • Repairs
  • Covid 19 customer information
  • Authorisation Form - Account Holder
  • Authorisation Form - Third Party

Money Management

  • Ways to pay
  • 60 Second debt test
  • Independent debt advice
  • Easy guide to credit
  • Late Payments

More from us

  • Announcements

© 2021 Copyright BrightHouse. All rights reserved

  • Privacy
  • Terms and conditions
  • Cookies notice
  • Sitemap
  • Complaints procedure

Chris Laverty, Trevor O’Sullivan and Helen Dale of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Finance Limited on 30 March 2020. Caversham Finance Limited (in Administration) (‘CFL’) operates a business trading as BrightHouse providing rent-to-own and cash lending services. Registered in England and Wales. Registered Number: 00785922. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. Authorised and regulated by the Financial Conduct Authority under registration number 695094. The affairs, business and property of CFL are being managed by Chris Laverty, Trevor O’Sullivan and Helen Dale, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CFL and without personal liability. Chris Laverty, Trevor O’Sullivan and Helen Dale are authorised by the IPA to act as insolvency practitioners.

Chris Laverty, Andrew Charters and Sarah O’Toole of Grant Thornton UK LLP were appointed as Joint Administrators of Caversham Trading Limited on 30 March 2020. Caversham Trading Limited (in Administration) (‘CTL’) operates a logistics and engineering business supporting servicing, warranty and insurance claims of BrightHouse rent-to-own customers in the UK. Registered in England and Wales. Registered Number: 05396147. Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB. The affairs, business and property of CTL are being managed by Chris Laverty, Andrew Charters and Sarah O’Toole, appointed as Joint Administrators on 30 March 2020. The Joint Administrators act as agents of CTL and without personal liability. Chris Laverty, Andrew Charters and Sarah O’Toole are authorised by the IPA to act as insolvency practitioners.

The insurance is provided by Caversham Insurance Limited. Caversham Insurance Limited is authorised by the Gibraltar Financial Services Commission and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority. Details about the extent of our regulation by the Financial Conduct Authority and Prudential Regulation Authority are available from us on request. Caversham Insurance Limited's firm reference number is 843992. We operate in the UK through our insurance intermediary, Caversham Finance Limited (in Administration) (trading as BrightHouse). Registered Address: c/o Grant Thornton UK LLP, 4 Hardman Square, Spinningfields, Manchester M3 3EB.

You can check Caversham Insurance Limited and Caversham Finance Limited's registration on the FCA’s Financial Services Register by visiting https://register.fca.org.uk or by contacting the FCA on 0800 111 6768.

Timeout

You have been logged out due to inactivity.

Please login again, or return to the home page.

Thanks