Due to government advice all BrightHouse stores are closed until further noticeUnfortunately we have taken the decision to close all BrightHouse stores in response to the Government guidance on managing the Coronavirus outbreak. If you need to get in touch with your local store please call your store as normal, our store teams are working remotely and are ready to help.
Closing our stores is unprecedented and we know you will have many questions regarding your account. Please bear with us whilst we build capacity in our business to be able to serve you remotely. We are experiencing extremely high call volumes. Please do not call unless your enquiry is urgent. This will enable us to deal with calls from our most vulnerable customers who really need our help. We thank you for your patience.
Please visit our Coronavirus Information page for more information and answers to some commonly asked questions. For questions concerning your annual statement please see if our Statement FAQs page answers your query.