Agreements Prior to 27 April 2015

Product cover for agreements taken out from 2 September 2013 and 26 April 2015

If you took out your agreement between 2 September 2013 and 26 April 2015 your agreement would have included the following as standard, all included in the cash price:

  • Delivery within seven days1
  • Installation and set-up in your home*
  • Unlimited repairs2
  • A like-for-like replacement2
  • Cover for accidental damage, fire and theft2

*You must have appropriate connections to all relevant services

If you took out a credit agreement, you also got:

  • Weekly payments
  • Return your product if you change your mind
  • Restart with the latest model

You are not covered for the loss or damage caused by any of the exclusions that include:

  • Normal wear and tear
  • Damage through neglect
  • Deliberate damage
  • Lost goods

We can only offer protection for household goods that are kept in your home, or portable electronic goods that are in your personal custody or locked in the boot of your car.