ServicePlus: We’ve Got You Covered
For your peace of mind, your product is covered by ServicePlus.
In addition to your statutory rights, ServicePlus – part of our Five Star Service – covers your product for unlimited repairs, loan products when required and like-for-like replacement.
Your product is covered by ServicePlus for the duration of your Higher Purchase Agreement.
ServicePlus does not cover the following
- Products no longer in your possession
- Products not held in England, Scotland or Wales
- Products damaged in malicious acts, such as intentional damage or wilful neglect
- Products that have not been used carefully in accordance with manufacturer's instructions
- Loan Products
We may need to take your product away for assessment or repair.
If that’s the case, we’ll loan you a similar product or model of the same – or better – specification subject to availability.
We’re not able to loan furniture or bedding, so we’ll repair these items in your home.
If we can’t repair your item, we’ll offer you a like-for-like replacement.
Your replacement will be the same – or better – specification than your original purchase.