Statement FAQs

1. Why have you sent me this?

We are legally obliged to send an annual statement of account for each credit agreement you have with us.

2. Do I need to do anything?

No, this is just for your information. It’s just a summary of the payments you have made on your credit agreement.

3. How can I identify which statement relates to which agreement?

Each agreement number will be on the front of each statement and it includes a description of the main product on that credit agreement.

4. The amount of payments on my statement is not the amount I pay?

The amount you pay may differ because:

- If you have more than one agreement, you will receive a separate statement for each credit agreement.

- Other payments –the annual statement is in a legally required format which does not include payments which are not part of the credit agreement.
Therefore payments for other products such as Optional Service Cover and/or Damage Liability Cover are not included on the statement.

For your information your total regular payment amount is shown at the bottom of the front page on the statement.

Any delivery or late fees will be shown separately on your statement

5. Am I charged for the statement?

No, however if you need a duplicate or interim statement then a charge may be applicable.

6. I have a contract for Extended Service Cover but I have not received a statement.

Extended Service Cover is not a credit agreement therefore there is no requirement to send a statement. If you would like information about your Extended Service Cover payments, please contact your store.

7. What can I do if my question is not listed here?