Responsible Lending at BrightHouse: Our Customer Commitment

BrightHouse is a responsible lender and is fully committed to supporting our customers during their time with us.

The majority of our customers take out a finance agreement with us, which enables them to make repayments on the products they purchase in affordable weekly payments over a set period of time. If you would like to see the BrightHouse Lending Charter, please click here. As a business, BrightHouse is committed to helping our customers improve their credit rating, especially if they have suffered credit problems in the past.

If you would like some tips on how to improve your credit rating, please click here.

If you are in financial difficulty and struggling to make payment, you should contact your store as soon as possible. There’s a lot we can do to help and we want to work with you to find a solution that fits with your circumstances.

The attached leaflet from the OFT may also be helpful. If you want further information, we recommend you contact one of the independent free advice organisations recommended in the leaflet.  

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