1. What documents do I need to be a BrightHouse customer?

At BrightHouse all we ask is that you show us:

• Proof of your home address – tenancy / rent card / mortgage details etc
• 2 household bills
• Proof of income
• Personal References
• Proof of ID

If you are in any doubt, come into store and chat to one of our members of staff or call our Customer Service team on 0800 587 0717.

2. Do I have to provide personal references?

References may be required. If this is the case we ask you to supply the names and telephone numbers of 4 character references all at different addresses who we can contact to confirm the details we have on your application are correct. A member of BrightHouse store staff will contact your references over the phone. The references are not guarantors and require no signature. References can be refused and there is no obligation.

3. What are the delivery timings for orders?

Delivery is within 7 days. However, this is subject to the following conditions:

• All reference requirements being fulfilled
• Warehouse and store stock only (Non-stock items may take longer)
• The required Identification is provided before delivery

All delivery charges include:

• The product being delivered to your home
• The product being assembled and installed
• All packaging will be removed

4. Can I pay my weekly bill by Direct Debit?

Yes, however this will be a monthly payment.

When paying by Direct Debit please make sure:

• Your account must be up-to-date
• You will be required to pay at minimum of 4 weeks in advance
• The Direct Debit will be taken on or around the 1st of each month

You must be:

• Employed
• Self Employed
• Receiving benefits/retired

Supporting documentation may be required.

• Your income must be paid into a current bank account
• The bank details used to set up a Direct Debit must be those belong to you the customer

5. What is Service Cover and is it optional?

Yes, Service Cover is optional!

The bonus of Optional Service Cover is it gives you the added benefit of a full service package together with peace of mind.

Optional Service Cover benefits

• This is optional
• Covers cost of product repairs with a one-stop service
• Response within 72 hours
• Repair or loaner replacement given (where applicable)
• No claims discount available on your next agreement
• You can return your product for whatever reason, whenever you want, without penalty, with nothing more to pay
• If you return your product you can benefit from a restart voucher. (You can even restart your agreement up to 12 months later, and the payments you have made will still count against a product of similar age and specification).

6. What is Damage Liability Cover?

Damage Liability Cover (DLC) means that you will not have to continue paying for your product if it is lost, damaged or stolen. Hire purchase goods must be covered against damage caused by fire, theft or accident. If you do not have home contents insurance policy or alternative insurance to cover Hire Purchase goods, BrightHouse’s Damage Liability Cover is available.

7. Where do I find address and contact details for the BrightHouse stores?

All contact details for BrightHouse stores can be found on the BrightHouse store finder – click here:
Store Finder

8. Are there currently any job vacancies?

We are always happy to receive CV's for Retail, Service Centre and Head Office positions. If you are interested in joining the BrightHouse team please visit our recruitment website www.brighthousecareers.co.uk.

9. Where can I find out more about BrightHouse corporate information?

You can visit the BrightHouse corporate website for further company information on www.brighthousegroup.co.uk.