It is a condition of the hire purchase agreement that your product(s) must be insured against loss caused by accidental damage, fire and theft.
You are free to choose where to purchase your insurance which may include:
- Home contents insurance
- Gadget insurance
You will be required to provide an up to date policy schedule before you take delivery of the goods.
Alternatively, Product Insurance Cover is available. Product Insurance Cover is provided by way of insurance from Caversham Insurance (Malta) Limited’s UK branch, 5 Hercules Way, Leavesden Park, Watford, WD25 7GS. The branch’s UK Financial Services Register number is 447558.
Caversham Insurance (Malta) Limited is incorporated in Malta and is authorised and regulated by the Malta Financial Services Authority.
What is Product Insurance Cover?
Product Insurance Cover provides cover for loss arising from the theft of your hire purchase goods or any loss or damage to them caused by fire or accident. It does not cover you if you lose the product.
It does not cover loss or damage to anything other than hire purchase goods provided by BrightHouse.
Older policy documents can be found here.
How to make a claim
Please contact your local store who will be able to process your claim.
If the claim is as a result of loss due to fire or theft, please ensure you have a fire report or crime reference number as applicable. We will not be able to process your claim without these.
If you would like a copy of your full policy schedule, please contact your local store or Customer Relations on 0800 526 069.